Ukrainians were told how to get compensation for poisoning in a cafe
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How to get compensation for food poisoning, the Ministry of Justice explains, writes “I and the Law”. that it is quite difficult to prove the guilt of a public catering establishment (cafe, restaurant). However, there is a clear and consistent algorithm of actions that can be used in case of problems with such an institution.
The management of the catering establishment must compensate the full cost of the medication that was spent on treatment, if you prove that you were poisoned in the restaurant, and not at home. In this case, you should also demand compensation for the moral damage that was caused to you.
Proving the fact of poisoning will be easier if you have a receipt that confirms your stay at the restaurant and is a direct contract from the other party. And if you left the check at the institution, lost it or threw it away, don't worry. In this case, you should enlist the support of witnesses of your visit to the restaurant and the process of ordering specific dishes.
Next, you should obtain medical documentation that will confirm the fact of food poisoning. Before going to court, try to settle the issue with the administration of the institution in a pre-trial procedure.
Write a statement to the restaurant management regarding compliance with the general rules established by the office, state in the statement the circumstances that happened to you in the institution, be sure to add evidence to support your words (a medical certificate from a health care institution about poisoning).
Restaurant owners often worry about their reputation, and therefore are interested in resolving the conflict as soon as possible.
It is not possible to come to an agreement with the administration. What to do?
If the administration of the public catering establishment persistently does not admit its guilt, it is necessary to contact the territorial body of the State Service of Ukraine for food safety and consumer protection.
To the main tasks this service includes, in particular, participation in sanitary-epidemiological investigations aimed at identifying the causes and conditions leading to the emergence and spread of infectious diseases, including through food products, group and individual food poisoning, mass non-infectious diseases (poisoning), etc. , as well as consideration of relevant complaints.
In the event that a public catering establishment refuses to compensate you for expenses related to poisoning and does not admit its guilt, you have the right to seek protection of your rights and interests in court.
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