How Ukrainians' rights are violated in supermarkets: what you need to know
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The staff of supermarkets and shops cannot claim compensation from customers for unintentionally damaged or broken goods. contact the police. This is reported by Oboz.ua.
Experts on the protection of consumer rights explained that:
- employees of retail trade networks have the right only to record the fact of damage to goods;
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- in such situations, buyers are recommended to contact law enforcement officers.
They also emphasized that according to Article 17 of the Law of Ukraine “On the Protection of Consumer Rights”, it is prohibited to force the consumer to buy products of inadequate quality or an assortment he does not need. Therefore, you cannot be required to pay for the goods that were damaged or broken.
“Therefore, if the employees of the establishment insist on your fault, it must first be proven in court. Store employees do not have the right to collect such payments on their own, but only to record the fact of damage to their property,” experts noted.
In addition, they emphasized that store employees should first contact law enforcement agencies to officially establish the fact. violation.
“We recommend business entities to take into account the possible risks of damage to the product when laying it out, buyers to be careful, and in case of controversial situations to call the police,” they concluded.
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