What is the main trait of successful people? The CEO of Microsoft gave an unexpected answer

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Current Microsoft CEO Satya Nadella, when interviewing for his first job at the company in the 1990s, faced a question that challenged his professional skills. Then he learned the main trait of successful people.

Inc. edition. writes that the interviewer's question sounded like this: “What would you do if you saw a child fall at the intersection?”.

Nadella in an interview with Chicago Booth Magazine in 2019 admitted that this question caught him off guard. He then replied that he would have run to the nearest phone booth and called 911.

The answer turned out to be incorrect

The interviewer ended the conversation and escorted Nadella to the door. Shocked and confused, Nadella asked what had happened.

The interviewer said, “You need to develop empathy, because when a child cries, you pick them up and hug them,” instead of calling for help.

Despite this setback, Nadella was eventually hired, but the lesson about the importance of empathy stayed with him forever.

It is empathy that characterizes most successful people

There are three main reasons why which empathy is important for success:

Empathy is an extension of the ability to listen

Empathy is, in fact, an extension of active listening. Empathic listeners seek to understand and empathize with others. It involves being able to listen without making judgments. Managers who empathize must see their employees not only as employees, but also as individuals who deserve respect and recognition for personal and professional growth. Such an empathetic approach helps increase competitiveness.

Empathy in today's workplace is not just the ability to see things from a different perspective. It is the cornerstone of teamwork, good innovative design and smart leadership. It's about helping others feel heard and understood.

Empathy Boosts Trust

Paul Zack, an influential scientist, discovered that the brain chemical oxytocin increases feelings of empathy. At the same time, oxytocin promotes trust, generosity and connection with other people.

“If you treat me well, my brain will produce oxytocin and I will be motivated to treat you well, creating a trusting relationship.” – Zach stated.

Empathy Will Help You Become an Effective Manager

A study conducted by the Management Research Group found that empathy is the most significant predictor of effective behavior. Empathetic leaders motivate their teams to reach their full potential by paying attention to their needs and contributions. Such commitment contributes to the formation of a common vision and loyalty in the team.